Privacy Policy
Last updated: September 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support. This includes your name, email address, shipping address, and payment information. We also automatically collect certain technical data when you visit our site (like your IP address and browser type). For 'Make Your Own' subscribers, we collect household usage estimates to accurately calculate and schedule your deliveries.
2. How We Use Your Information
We use the information we collect to process your orders, manage your subscription, send you order confirmations and updates, and respond to your inquiries. We may also send you marketing communications if you have opted in to receive them. Under UK GDPR, our lawful bases for processing your data are: the performance of our contract with you (to deliver your boxes), your consent (for marketing emails), and our legitimate business interests (to improve our website and services).
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except to trusted third parties who assist us in operating our website and conducting our business, such as payment processors and delivery services. These parties agree to keep this information confidential.
4. Payment Information
All payment processing is handled securely by Stripe. We do not store your full card details on our servers. Your payment data is encrypted and processed in accordance with PCI DSS standards.
5. Cookies
We use cookies to enhance your experience on our website, analyse site traffic, and personalise content. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. You may request deletion of your account and associated data at any time by contacting us.
7. Your Rights
You have the right to access, correct, or delete your personal data. You may also object to or restrict certain processing of your data. If you believe we have not handled your data correctly, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.To exercise these rights, please contact us at support@stocklybox.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the date above.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at customersupport@stocklybox.com.